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Cathyf · 06-10-2009, 18:31

Hi everyone,

I was conned by Roomsnet also. I have also received an email (just a few days ago) from roomsnet telling me I will be refunded in 2 weeks, I'll hold them to it though!! However could I advise people who booked through Visa Debit Card to try their bank again.

After speaking to the financial ombudsman and Trading Standards, who both advised me of the same thing, apparently debit card holders should also be entitled to a refund from their card issuer. Just ring up the bank and tell them you would like to make a claim through "the charge back scheme" saying that you paid for a service which you never received - (they quoted section 75 of the regulations whatever that means!!) - but they were adamant that by law we are still entitled to a refund. Now I haven't tried this yet as I booked off someone else's card and need to chat to them first to get them to ring their bank but if anyone else it stuck and would like to have a go, it's worth a try!!

06-10-2009, 18:31	#95
Cathyf Inactive Join Date: Oct 2009 Posts: 2	Re: roomsnet.com warning Hi everyone, I was conned by Roomsnet also. I have also received an email (just a few days ago) from roomsnet telling me I will be refunded in 2 weeks, I'll hold them to it though!! However could I advise people who booked through Visa Debit Card to try their bank again. After speaking to the financial ombudsman and Trading Standards, who both advised me of the same thing, apparently debit card holders should also be entitled to a refund from their card issuer. Just ring up the bank and tell them you would like to make a claim through "the charge back scheme" saying that you paid for a service which you never received - (they quoted section 75 of the regulations whatever that means!!) - but they were adamant that by law we are still entitled to a refund. Now I haven't tried this yet as I booked off someone else's card and need to chat to them first to get them to ring their bank but if anyone else it stuck and would like to have a go, it's worth a try!!