We have also had our money stolen by this compny we arrived at hotel with my 4 year old son and we were told it was cancelled two weeks prior I have tried to make contct with Amanda but shes on leave (proberly with our money) and have taken action to report them to every possible company/authority possible they are still saying they are having system problems which is all a joke! Funny how you can still book and yet they can't pay your hotel bill....