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esdxc37 · 06-10-2009, 10:39

When premium channels are added they are actioned overseas yes but removal is done by the agent you call there and then so should be instantaneous removal.
If you continue to receive the channels then there are 2 scenarios
1 it’s not been done and you are still getting charged.
2 it’s been done but hit never took and you will not be charged

06-10-2009, 10:39	#7
esdxc37 cf.addict Join Date: Jun 2003 Location: Edinburgh Posts: 154	Re: Friday evening at customer services.... When premium channels are added they are actioned overseas yes but removal is done by the agent you call there and then so should be instantaneous removal. If you continue to receive the channels then there are 2 scenarios 1 it’s not been done and you are still getting charged. 2 it’s been done but hit never took and you will not be charged