I've been with Virgin Media (originally NTL) now for around 5 years. I currently have the Broadband M and TV L package, paying £27.50 a month (which started off at £20 and gradually went up and up since VM bought out NTL).
Anyway, cutting to the point, i've come to the point where I want faster broadband, and would like to do this without any charges or any engineers coming out to visit me. Can this be done?
I've looked at the packages, and this one seems right for me.
http://allyours.virginmedia.com/webs...ct.do?id=11025
I've run through the upgrade process and the site seems to want me to pay for installation, which I don't see is fair seeing as I don't think I will need any installation. Surely they don't have to come and install the wireless router for me?
Also, I'm debating moving on to pastures new next summer with my girlfriend, possibly to an area not covered by cable, which we would almost certainly change to O2 broadband. Would I still have to sign the 12 month contract? I think that would be a bit unfair seeing as i've been a customer for 5 years.