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bomber_g · 05-10-2009, 15:51

just to confirm our on a 20 meg connection?

and could you please confirm how often the connection drops, and the last time you saw it drop.

SNR on the interface is dropping now and again, which could cause your modem to need to re-sync, but I'd need to know if the two things tie in or not

---------- Post added at 16:51 ---------- Previous post was at 16:33 ----------

cwma-cmts-07:7A#show cable flap-list | i
MAC ID CableIF Hit Miss Ins Pow Rng Flap Type Time
XXXX.XXX.XXXX 5/0 U0 53513 607 5 6 44 55 Rng MON OCT 05 14:42:02 2009

Hi there, here are some stats from your modem - I've hidden the mac address for security reasons - You modem appears to be flapping / ranging a lot

suggests either faulty modem or loose connection / damaged cabling / f connector etc - essentially it's likely to be a physical issue.

Id get a tech out to check physical connections and swap modem, probably suggest he plug a modem in at the cab to decide if a re-pull is required.

05-10-2009, 15:51	#17
bomber_g Inactive Join Date: Oct 2009 Location: In a box Services: Lots Posts: 211	Re: What else could it be? just to confirm our on a 20 meg connection? and could you please confirm how often the connection drops, and the last time you saw it drop. SNR on the interface is dropping now and again, which could cause your modem to need to re-sync, but I'd need to know if the two things tie in or not ---------- Post added at 16:51 ---------- Previous post was at 16:33 ---------- cwma-cmts-07:7A#show cable flap-list \| i MAC ID CableIF Hit Miss Ins Pow Rng Flap Type Time XXXX.XXX.XXXX 5/0 U0 53513 607 5 6 44 55 Rng MON OCT 05 14:42:02 2009 Hi there, here are some stats from your modem - I've hidden the mac address for security reasons - You modem appears to be flapping / ranging a lot suggests either faulty modem or loose connection / damaged cabling / f connector etc - essentially it's likely to be a physical issue. Id get a tech out to check physical connections and swap modem, probably suggest he plug a modem in at the cab to decide if a re-pull is required.