Cable Forum - View Single Post - Anyway to Access V+ content without cable feed?

gizz_mo · 05-10-2009, 08:20

Trustme Telecom69 I was of the same belief as you - however there are some more detailed intricacies with this case. I actually escalated this to the most senior person in the company - Neil Berkett, the CEO - by sending him an e-mail, and he replied to me personally which I was quite impressed with. His Executive office then dealt with the complaint as I was getting nowhere with Virgin Customer Services. The land the cables are on belong to the company doing the construction, and they had apparently contacted Virgin about moving the cables to facilitate the construction. Virgin told them it would cost £20,000 and they would have to pay it. But they weren't prepared to take this cost so they decided to just go ahead and do whatever work they needed to do. Virgin still want to get the cost of repair from this company but they don't want to pay so are at a stalemate. In the meantime there is nothing they can do as the land belongs to the company doing the construction and since they don't want to pay £20,000 for re-routing the cables, Virgin aren't able to fix it - so they say!!!!
I asked if Virgin would swallow the cost for the sake of their affected customers, and they said that they couldn't, and so that was that.
Very disapoointing to say the least. I had recently upgraded to 10M broadband and was soooo happy with my internet speed. And I absolutely love the V+ box as well as the Catch up services.
Now I am researching Sky's digital services and nothing compares to what I had with Virgin. Even the phone package was unique (Talk Anywhere) - which they don't offer on their National (non-cabled) service. In any case I can't keep the phone with Virgin, as that will limit my ability to shop around for good broadband so I have to move to BT to open up some choice there.
And for the time being I am using a PAYG Broadband dongle for my internet - until the phone gets connected.
What a palava!!!!

05-10-2009, 08:20	#5
gizz_mo Inactive Join Date: Oct 2009 Posts: 4	Re: Anyway to Access V+ content without cable feed? Trustme Telecom69 I was of the same belief as you - however there are some more detailed intricacies with this case. I actually escalated this to the most senior person in the company - Neil Berkett, the CEO - by sending him an e-mail, and he replied to me personally which I was quite impressed with. His Executive office then dealt with the complaint as I was getting nowhere with Virgin Customer Services. The land the cables are on belong to the company doing the construction, and they had apparently contacted Virgin about moving the cables to facilitate the construction. Virgin told them it would cost £20,000 and they would have to pay it. But they weren't prepared to take this cost so they decided to just go ahead and do whatever work they needed to do. Virgin still want to get the cost of repair from this company but they don't want to pay so are at a stalemate. In the meantime there is nothing they can do as the land belongs to the company doing the construction and since they don't want to pay £20,000 for re-routing the cables, Virgin aren't able to fix it - so they say!!!! I asked if Virgin would swallow the cost for the sake of their affected customers, and they said that they couldn't, and so that was that. Very disapoointing to say the least. I had recently upgraded to 10M broadband and was soooo happy with my internet speed. And I absolutely love the V+ box as well as the Catch up services. Now I am researching Sky's digital services and nothing compares to what I had with Virgin. Even the phone package was unique (Talk Anywhere) - which they don't offer on their National (non-cabled) service. In any case I can't keep the phone with Virgin, as that will limit my ability to shop around for good broadband so I have to move to BT to open up some choice there. And for the time being I am using a PAYG Broadband dongle for my internet - until the phone gets connected. What a palava!!!!