Quote:
Originally Posted by jamiefrost
Your opinon only most users would disagree,
My V+ is great, found the customer service fine when I have had to call them.
JJ
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Having not had that box, I cant comment from a personal point of view, but a Virgin (not Kellys) guy did my install today and said that I was lucky to be having a Samsung box as they're so much better.
Him saying that (said he normally does fault finding but as he was one of the only guys allowed to do 50MB installs, he decided to do my whole install rather than sub the phone and TV to Kellys) does point to the SA box being very slow? If you've never used a Samsung. perhaps you don't realise how slow your existing box is?
As he set it up and tested it, he commented along the lines of "it's so nice to do an install where you actually get a decent response from the V+ box, the SA ones are so slow"
I've just gone from Sky HD to Virgin and my V+ box is slightly quicker than my Sky one was.
Customer service is a lucky dip with any large company. I've had 1st class customer service from NTL in the past (including their overseas BB tech support), I have also had to ask a ntl employee on a rival forum to help solve an issue after 10 fruitless calls to them. Same with BT and the same with Sky.