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Re: Utter Despair
proved last night that it wasnt my 'setup' by putting a borrowed modem on the line- worked fine.
called ntl bb support line back today and got the same asian accent. explained the test i conducted to him 3 times. 3rd time it sunk in that it would not be necessary for me to be sitting in front of the computer and he then referred me to 2nd line support.
2nd line support said the problem was that the previous address i had been at was deleted from the system, and he would remove and readd the modem to the account.
all being well i can attempt to register the modem tonight again
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