Cable Forum - View Single Post - So my VIP pack is going up to £89/month + an extra £10/month for 50Mb BB ?!

Andy C · 02-10-2009, 14:51

I really don't get the pricing structure at Virgin right now. When I called a month ago and asked about upgrading my VIP broadband to 50Mb I was told it would be an extra £5/month.

I called today to check everything was correct with my current package pricing and to upgrade to 50Mb. First I was told that in October the VIP will be going up to £89/month and to have 50Mb BB it would be an extra £10/month so with my CallerID my package would be £102/month.

I then asked if they could move my current V box to another room from the office where it is currently, I was told to move the box would cost a further £99!

It just seems madness with zero loyalty for old customers, I've been with them for 11 years now. o2 give me a 40% discount, how come Virgin cant do similar, or at least offer cheaper installations. Think I'll be going out and buying some cable to move my own box, T&Cs or not!

Andy.

02-10-2009, 14:51	#1
Andy C cf.addict Join Date: Nov 2003 Location: Farnborough Age: 51 Services: V6 Virgin 360, Volt Gig1 BB, Posts: 272	So my VIP pack is going up to £89/month + an extra £10/month for 50Mb BB ?! I really don't get the pricing structure at Virgin right now. When I called a month ago and asked about upgrading my VIP broadband to 50Mb I was told it would be an extra £5/month. I called today to check everything was correct with my current package pricing and to upgrade to 50Mb. First I was told that in October the VIP will be going up to £89/month and to have 50Mb BB it would be an extra £10/month so with my CallerID my package would be £102/month. I then asked if they could move my current V box to another room from the office where it is currently, I was told to move the box would cost a further £99! It just seems madness with zero loyalty for old customers, I've been with them for 11 years now. o2 give me a 40% discount, how come Virgin cant do similar, or at least offer cheaper installations. Think I'll be going out and buying some cable to move my own box, T&Cs or not! Andy.