Cable Forum - View Single Post - New Virgin Media box

Liddleheart · 02-10-2009, 08:34

I have recently moved into a house share with a few other people, one of whom has had virgin media since february with no problems at all. He ordered an additional set top box so the rest of us could have TV downstairs but after setting it up we are stuck with a black screen with the virgin media logo in the centre and AP52 on the front of the box.

We left it overnight, assuming it was downloading updates but this morning we are still left with the same screen. I have tried resetting the box several times but still the same problem. However, we are having no problem with our internet connection and the original box works on both TVs.

Any advice as to what could be happening or should we just give up and call Virgin as frustratingly they do not have an e-mail option.

Thanks

02-10-2009, 08:34	#1
Liddleheart Inactive Join Date: Oct 2009 Posts: 2	New Virgin Media box - AP52 issues I have recently moved into a house share with a few other people, one of whom has had virgin media since february with no problems at all. He ordered an additional set top box so the rest of us could have TV downstairs but after setting it up we are stuck with a black screen with the virgin media logo in the centre and AP52 on the front of the box. We left it overnight, assuming it was downloading updates but this morning we are still left with the same screen. I have tried resetting the box several times but still the same problem. However, we are having no problem with our internet connection and the original box works on both TVs. Any advice as to what could be happening or should we just give up and call Virgin as frustratingly they do not have an e-mail option. Thanks