[Watto1020]

Hi Guys,

i had virgin 50mb installed 10 days ago and since install i have been getting betwen 17-19mb with 1.6mb upload.

i have a virgin engineer due tomorrow to try and resolve but i was hoping some of you guys could confirm i have everything right at my end before he arrives?

here is a copy of my modem details:

Cable Modem Status

Item Status Comments

Acquired Downstream Channel 299.001343 MHz Primary Downstream Locked
Ranged Upstream Channel 37.504002 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 33 34 35 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 5.52 5.28 4.93 N/A
RxMER
(dB) 37.09 37.36 37.64 N/A
Correctable
Codewords 1 1 2 N/A
Uncorrectable
Codewords 276 282 262 N/A

Cable Modem Upstream

US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 37504000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 32.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

if you require further info, please advise and i will add to this thread.
also i have added a screenshot of a speedtest from last night.

please advise

thanks in advance

Watto