Cable Forum - View Single Post - VOD unavailable due to high demand in my area!

Nethrus · 30-09-2009, 23:05

I too have had this very same problem for 3 or 4 months now. Every time I watch HD On-Demand in the evening I get the same ERROR 9132 message every time, stating that the service is unavailable due to high demand in my area. I've lost track of the number of times I've called CS both to complain and to get a refund on the film I haven't been able to watch. I don't talk to them any more, I just tell them to check my history and put me straight through to Tech Support.

I've seen lots of technicians and not one of them or their supervisors had ever heard of this fault before. They checked and reconnected my cable, changed my card and even swapped my V+ box for the new Samsung version (very nice BTW. Smaller, quieter, a little quicker and doesn't have any vents on the top which means you can put stuff on it). Anyway, I must have started to bother them as they gave me the direct number of a senior engineer who promised to look into it personally for me. He had the green box checked out and said they'd found a fault... but alas it didn't cure the problem. He got back to me after a few days (yes! a VM tech actually rang me... that has to be a 1st) and said it was a 'head-end' fault (whatever that is) and the network boys were aware of it. A 'ticket' had been made out and the problem would be definitely fixed by the end of October. This was the middle of September. If they know what the problem is why would it take them that long to fix it

. Well we'll just have to wait and see. Although I won't be holding my breath.

BTW, I live in Ipswich, although judging by the other posts this does seem to be a national problem, albeit quite rare. I'll post again in November with an update.

30-09-2009, 23:05	#19
Nethrus Inactive Join Date: Sep 2009 Posts: 2	Re: VOD unavailable due to high demand in my area! I too have had this very same problem for 3 or 4 months now. Every time I watch HD On-Demand in the evening I get the same ERROR 9132 message every time, stating that the service is unavailable due to high demand in my area. I've lost track of the number of times I've called CS both to complain and to get a refund on the film I haven't been able to watch. I don't talk to them any more, I just tell them to check my history and put me straight through to Tech Support. I've seen lots of technicians and not one of them or their supervisors had ever heard of this fault before. They checked and reconnected my cable, changed my card and even swapped my V+ box for the new Samsung version (very nice BTW. Smaller, quieter, a little quicker and doesn't have any vents on the top which means you can put stuff on it). Anyway, I must have started to bother them as they gave me the direct number of a senior engineer who promised to look into it personally for me. He had the green box checked out and said they'd found a fault... but alas it didn't cure the problem. He got back to me after a few days (yes! a VM tech actually rang me... that has to be a 1st) and said it was a 'head-end' fault (whatever that is) and the network boys were aware of it. A 'ticket' had been made out and the problem would be definitely fixed by the end of October. This was the middle of September. If they know what the problem is why would it take them that long to fix it . Well we'll just have to wait and see. Although I won't be holding my breath. BTW, I live in Ipswich, although judging by the other posts this does seem to be a national problem, albeit quite rare. I'll post again in November with an update.