[Beechy]

Sitting in front of a keyboard typing snide remarks about anyone from Virgin Media is all well and good, but is it any surprise that so few of the staff feel inclined to help out when that is the likely result?
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That is even less likely to happen when someone who is passionate about their product customers and company gets this kind of response.* Alex does a lot of good, quite voluntarily and in his own time.**Where does that get mentioned?
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I assume he is not the only member of the team?* Where are the rest?