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techfreak1 · 30-09-2009, 12:31

Hi all, having come across this forum, it would seem that i'm not the only peron being shafted by VM in recent times then.....

Having recently upgraded to XXL 50meg, I was initially quoted £35 per month for 'customer loyalty'. Great, but how I laughed when the very next day they dropped the price to just £18!! Anyway, having paid £50 for an install that I really didn't need, I saw my first bill was for £45...One angry phone call later, it was insinuated I was lying, and they never qouted me £35....ridiculous. I then threatened to leave VM, and they dropped the price to £28 pm.

Anyway, the outcome is, that after the frankly dire customer service, and faulty equipment that takes too long to fix, not to mention them defrauding my mother, (another story) I have told VM to poke it, and i'm back to BT saving a LOT of money!

30-09-2009, 12:31	#21
techfreak1 Inactive Join Date: Sep 2009 Services: Sky+HD, Virgin M+ TV, XXL 50Mb Broadband, L Telephone Posts: 5	Re: Weird Bills Hi all, having come across this forum, it would seem that i'm not the only peron being shafted by VM in recent times then..... Having recently upgraded to XXL 50meg, I was initially quoted £35 per month for 'customer loyalty'. Great, but how I laughed when the very next day they dropped the price to just £18!! Anyway, having paid £50 for an install that I really didn't need, I saw my first bill was for £45...One angry phone call later, it was insinuated I was lying, and they never qouted me £35....ridiculous. I then threatened to leave VM, and they dropped the price to £28 pm. Anyway, the outcome is, that after the frankly dire customer service, and faulty equipment that takes too long to fix, not to mention them defrauding my mother, (another story) I have told VM to poke it, and i'm back to BT saving a LOT of money!