[Retrovertigo]

Thanks for the above link. Going to have a thorough read of it. It is a shame that it is a total lottery when you phone them as to who you get to speak to, as nine times out of ten you get sent abroad and they simply don't understand the "system".

I have emailed them again, and again it has so far gone unanswered. I emailed the CEO or whoever the equivalent is as I had read that got a response. But again, no answer was ever received. I have tried contacting them through the twitter page, and despite them seemingly answering people all day long, my own messages have gone unanswered. Just before summer I even sent a recorded delivery letter to the head man and that has gone ignored as well.

I guess this is the point where you start to feel you are on a hiding to nothing - if they ignore what is a supposed regulatory process, then you know you are stuffed basically :/