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Ignitionnet · 29-09-2009, 18:23

No it's fine, I appreciate that you are in a difficult position. I'm just somewhat aggrieved that VM appear to be able to charge whatever they like to certain customers. It's not like they can even claim they are 'grandfathering' me onto an old package as it's very widely published that the 38GBP price is for new and existing customers.

I'll contact them and try and make sense of the mess. Without the bundles VM is significantly worse value than my other options so they lose that business anyway but the HSI is up in the air. 38GBP is perfectly fair for my service so long as it's working, even 45GBP/month is perfectly reasonable. Advertising one price as an a la carte price then charging another figure which could have been literally anything, seriously they could have charged me 100GBP then claimed a 62GBP/month discount, isn't acceptable and is a dishonest way to price the services.

29-09-2009, 18:23	#17
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 47 Posts: 13,995	Re: Weird Bills No it's fine, I appreciate that you are in a difficult position. I'm just somewhat aggrieved that VM appear to be able to charge whatever they like to certain customers. It's not like they can even claim they are 'grandfathering' me onto an old package as it's very widely published that the 38GBP price is for new and existing customers. I'll contact them and try and make sense of the mess. Without the bundles VM is significantly worse value than my other options so they lose that business anyway but the HSI is up in the air. 38GBP is perfectly fair for my service so long as it's working, even 45GBP/month is perfectly reasonable. Advertising one price as an a la carte price then charging another figure which could have been literally anything, seriously they could have charged me 100GBP then claimed a 62GBP/month discount, isn't acceptable and is a dishonest way to price the services.