Quote:
Originally Posted by BenMcr
All the prices Virgin quote are when you take out those services, so as I said downgrading to a lower bundle is not allowed - you lose all discounts if you do.
|
Odd that, given that I started off on triple XL last year and downgraded the TV after 3 months to return to Sky, yet clearly was receiving bundle discounts as early as the month before I briefly upgraded the TV.
Quote:
|
The Triple XL 50 is 12 month recontracting on ALL services. So you are now under contract for XXL and TV and Phone
|
Try again - not agreed to, not explained, and assuming the call is recorded I'd be quite happy to discuss the matter in court, there was no mention at all of any contract either when I upgraded or when I downgraded the TV. I asked for an upgrade to XL TV and fully expected to pay full price for it less my current bundle discount, at no point did I ask for an upgrade to any bundle VM chose to supply that discount unprompted.
Given the masses of notes on my account regarding unreliable broadband service over the course of this year and back end of last which ended up with the CEO's office staff in Wythenshawe and my being upgraded to XXL as a priority and first install in this area, along with the near 3 weeks of downtime in the past 3 months on said XXL service all not compensated as I'm nice like that and accept excreta happens I doubt it'll get that far, still I do have some time free during the week over the next couple of weeks so it may keep me occupied.
I don't suffer fools gladly and this pricing policy and intentional obfuscation of prices and contracts is foolish. Anyone who can in all good conscience go onto a forum like this and tell customers otherwise is likewise being a fool. I'm not saying that's what you are doing I might add and hope you aren't going to, this is indefensible especially given that I was not warned either upon adding or removing the XL TV what was going to happen to bundle discounts.