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BenMcr · 29-09-2009, 15:14

They didn't screw up. When you took out the XL tv you went on the Triple XL 50 which requires XL tv, XXL broadband and XL phone. It is also a minimum 12 month term

Because you downgraded your TV your account no longer met the requirements for the Triple XL 50 discount, so it was removed.

Virgin's bundle rules do not allow downgrades through the bundles. Instead if you no longer qualify for the discount you had you pay the standard non-discounted price - which may end up more expensive

Basically once you go up you can't go back down again

29-09-2009, 15:14	#2
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Weird Bills They didn't screw up. When you took out the XL tv you went on the Triple XL 50 which requires XL tv, XXL broadband and XL phone. It is also a minimum 12 month term Because you downgraded your TV your account no longer met the requirements for the Triple XL 50 discount, so it was removed. Virgin's bundle rules do not allow downgrades through the bundles. Instead if you no longer qualify for the discount you had you pay the standard non-discounted price - which may end up more expensive Basically once you go up you can't go back down again