I've read many threads like these but I'm struggling to work out just what on earth VM are up to with my bills.
Last month:
Description Date/period Amount
Telephone Line Rental 02 September - 01 October £11.00
Talk International 02 September - 01 October £1.50
Talk Unlimited 02 September - 01 October £7.95
Phone, TV & Broadband Saving 02 September - 01 October £-25.95
T V Size: X L 02 September - 01 October £23.00
XXL 50Mb Broadband 02 September - 01 October £52.00
I think we can see 1 issue - XXL price is wrong.
Now this month:
Description Date/period Amount
Broadband XXL Price Change Credit 3 September £-7.00
VAT Credit 28 September £-1.46
Partial Months Service 20 September - 1 October £-1.62
OK That takes care of the XXL price from last month and the partial month is due to a downgrade of TV from XL to M as I got my Sky HD back
but...
Description Date/period Amount
Telephone Line Rental 02 October - 01 November £11.00
Talk International 02 October - 01 November £1.50
Talk Unlimited 02 October - 01 November £7.95
XXL 50Mb Broadband 02 October - 01 November £45.00
T V Size: M 02 October - 01 November £0.00
Where's my 17GBP triple play discount gone? I've just been charged for everything a la carte?
If I've read it wrong please let me know, but I think they've screwed up especially as a previous month before these two, with no XL TV, reads as follows:
Description Date/period Amount
Telephone Line Rental 02 July - 01 August £11.00
Talk International 02 July - 01 August £1.50
Talk Unlimited 02 July - 01 August £7.95
Phone, Bband XL & TV Discount 02 July - 01 August £-17.00
XXL 50Mb Broadband 02 July - 01 August £52.00
T V Size: M 02 July - 01 August £0.00
Relevant and missing bit from most recent bill in bold.
Any ideas peeps or is this a simple screw up?