Re: Virgin launch Customer Forum
Nah Alex is neither ignorant nor stupid, he just religiously tows the company line with no deviation. The down side of this of course is that he occasionally sticks his neck out and puts himself into conversations with people, such as disputing the existence of STM a few days before release, then has to backtrack with semantics.
More amusing still on this is that Telewest were doing STM for years on selected accounts and Alex would likely have been aware of this and certainly aware of the wider trials of it post-merger.
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