Cable Forum - View Single Post - So VM ignored a CCCS report

Retrovertigo · 28-09-2009, 00:06

No idea!! haha. I was advised by someone here who knew how much I had been messed around, that I should speak to customer services and register a complaint and not go off the phone until I had received my CCCS number.

VM tried there best to wriggle out of actually giving it to me on the phone - always saying they would sort it out once I had hung up and not to worry about it. They really didn't want to give me one. But I persisted, and I can only assume their reluctance to give me the number, meant that it is something they then feel is taken more seriously than a regular complaint. I could be wrong though!

At one point VM even convinced me my router wasn't up to the job and bought a new one off them, discussing with them my reasons for buying it, and no one at VM putting me off. Needless to say my router wasn't the issue at all! So yeah, got messed around something chronic.

edit: found this on the net...
Ask the CSR to log your complaint onto CCCS (Customer Complaints and Correspondance System), you should also be provided with a reference number as this system automatically generates one. This system is regularly audited by Ofcom to ensure that we are compliant with current legislation.

28-09-2009, 00:06	#4
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	Re: So VM ignored a CCCS report - what should I do? No idea!! haha. I was advised by someone here who knew how much I had been messed around, that I should speak to customer services and register a complaint and not go off the phone until I had received my CCCS number. VM tried there best to wriggle out of actually giving it to me on the phone - always saying they would sort it out once I had hung up and not to worry about it. They really didn't want to give me one. But I persisted, and I can only assume their reluctance to give me the number, meant that it is something they then feel is taken more seriously than a regular complaint. I could be wrong though! At one point VM even convinced me my router wasn't up to the job and bought a new one off them, discussing with them my reasons for buying it, and no one at VM putting me off. Needless to say my router wasn't the issue at all! So yeah, got messed around something chronic. edit: found this on the net... Ask the CSR to log your complaint onto CCCS (Customer Complaints and Correspondance System), you should also be provided with a reference number as this system automatically generates one. This system is regularly audited by Ofcom to ensure that we are compliant with current legislation.