Cable Forum - View Single Post - So VM ignored a CCCS report

Retrovertigo · 27-09-2009, 23:59

I filed a CCCS complaint with them at the beginning of the summer as my speeds had been terrible for ages.

I believe VM have 28 days to respond to these? But they ignored it. Meantime they moved me to docsis 3 and my speeds went back up to full speed and honestly it slipped my mind for a while.

I had first raised it because I had been paying full price for a couple of years and never receiving full speed. In the evenings I was getting way less than 5 meg so I wanted compensating, as tech support had finally admitted they couldn't ever supply me with anything like 20meg where I live.

I emailed them after maybe 2 months had passed and the email went ignored, but because my speeds had been great, I decided it wasn't worth the hassle. But of course, my joy was short lived and I now find myself with poor speeds again now the student population is back in my area.

Whether I was entitled to anything or not is besides the point. I believe ofcom? allows VM 28 days to respond to the CCCS and they completely ignored it. I feel with what tech support is telling me again, that 5meg is the best I can hope for because of over-saturation, that VM should be brought to task over the ignored CCCS complaint.

What should be my next course of action. They have nailed my hat on money wise for a fair while now. Seems only fair I repay them.

27-09-2009, 23:59	#1
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	So VM ignored a CCCS report - what should I do? I filed a CCCS complaint with them at the beginning of the summer as my speeds had been terrible for ages. I believe VM have 28 days to respond to these? But they ignored it. Meantime they moved me to docsis 3 and my speeds went back up to full speed and honestly it slipped my mind for a while. I had first raised it because I had been paying full price for a couple of years and never receiving full speed. In the evenings I was getting way less than 5 meg so I wanted compensating, as tech support had finally admitted they couldn't ever supply me with anything like 20meg where I live. I emailed them after maybe 2 months had passed and the email went ignored, but because my speeds had been great, I decided it wasn't worth the hassle. But of course, my joy was short lived and I now find myself with poor speeds again now the student population is back in my area. Whether I was entitled to anything or not is besides the point. I believe ofcom? allows VM 28 days to respond to the CCCS and they completely ignored it. I feel with what tech support is telling me again, that 5meg is the best I can hope for because of over-saturation, that VM should be brought to task over the ignored CCCS complaint. What should be my next course of action. They have nailed my hat on money wise for a fair while now. Seems only fair I repay them.