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Originally Posted by JohnHorb
I thought the T&C's made it the customer's responsibility to return the box, not NTL's to collect it. In this case, any collection service offerred by NTL is a bonus rather than a right,
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But what if the person is not an NTL customer, therefore not bound by their T&Cs? E.g. it was left in a property they moved into. Of course NTL could take action against the original customer but if they decline to collect it from the person now holding the STB it would seem resonable for them to assume they could do what they want with it.