Taken from ntl's Server Status Page....
Quote:
ntl broadband customers attempting to register for the service will currently be unable to do so due to suspected database fault.
Our engineers are aware and are working towards a resolution as soon as possible.
This will also mean that customers attempting to change their account details such as email accounts or service level will be unable to do so. Our support centres will also have limited access to their systems while the problem is ongoing.
Please accept our apologies for any inconvenience this may cause.
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http://www.ntl-isp.ntl.com/ServiceStatus/