Quote:
Originally Posted by joglynne
Sounds sensible, but frustrating for the customer who suspects they are being given the run around. 
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I know.. I think sometimes it's not explained properly by the CSR
p.s. cheers for the rep points joglynne

---------- Post added at 20:48 ---------- Previous post was at 20:46 ----------
Quote:
Originally Posted by Max Factor
Thanks for the replies.
I called them again this evening. No Joy. I aksed for an Eng visit, now booked for Saturday.
I still cant understand why just all of the BBC channels?
(Anyway, now need to find out why sending email from my new vm email account to more than 1 recipient is being rejected as GMail thinks its spam -  )
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It will be the frequency the channels are sent down to you on...may need to adjust the levels to your property.
Let us know how you get on M.F. and if you need any more help, just shout and we'll see what we can do