Quote:
Originally Posted by jasonyates
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This issue only seems to affect 50Mb (if its a regional issue) as i have friends on the 20Mb service that have no issues. In addition, if I plug an old 20Mb modem (the black VM branded ones) into the line it connects and syncs first time but I get stuck with the Broadband Activation page.
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The 256 will not work as it is no longer on your account plus it is not designed to work on 50Mb.
Quote:
Originally Posted by jasonyates
Downstream
Power Level
(dBmV) 6.85 N/A N/A N/A
RxMER
(dB) 35.92 N/A N/A N/A
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For your 50Mb to work you need 3/4 Downstreams depending on the kit used in your area one Downstream will not work.
Quote:
Originally Posted by jasonyates
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Upstream
Power Level
(dBmV) 39.50 N/A N/A N/A
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Your Upstream is spot on.
My advice would be to call as soon after 0800 this morning on 0800 052 0431 to get the dedicated 50Mb team.