Quote:
Originally Posted by Burning_Heart
Thanks for your reply, okay I'll eleborate more if this helps. As I told in my previous message that my broadband 10mbs is down since 11/9/09. On 11th September I called technical support and virgin guy asked me to do normal stuff like switching off modem etc but as modem ready light was flashing therefore he booked an engineer for me. Next morning I got a SMS that engineer appointment is cancelled as this problem is in most of the Basingstoke (due to fibre optic failure) and my Internet will be back on normal within 8 hours. So here you go I am waiting from last 10 days and it is not yet working. Customer service department and technical department don't have any answer for my questions and they only say engineers are working right now and it will be sorted out soon. Only yesterday one customer service advisor told me that virgin engineers are waiting for council approval, I don't know whom to trust. I just want them to give me a time frame that how long it will take, if it's gonna take several more weeks then I do some other arrangements. (apologies for any spelling mistake as I am writing this from my iPhone)
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ok...sounds like a fibre cut underground and it's in an area which is traffic sensitive and this will be out of Virgin Media's control.. these can sometimes take a couple of weeks... p.s. I've sent you a PM
