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oliver1948uk · 21-09-2009, 11:15

Customer of 10+ years ntl/Virgin. What few problems there have been have been sorted to my satisfaction.

Customer services leave room for improvement but far better than those of some other firms I have had the misfortune to deal with.

My experience with SA V+ is very posiive. Would be good if channels changed more quickly but in terms of reliability and picture quality, first class.

I feel sorry for those who have problems which are not dealt with quickly. That should not be the case. But to make sweeping generalisations about the majority of customers being disatisfied without evidence to back it up is not acceptable.

The long waiting list for V+ in many parts of the country is surely testimony to what people think of it as I suspect that most order it on the recommendation of existing customers.

21-09-2009, 11:15	#21
oliver1948uk Inactive Join Date: Feb 2007 Location: Mansfield Woodhouse NG19 Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone Posts: 541	Re: Virgin V Sky Customer of 10+ years ntl/Virgin. What few problems there have been have been sorted to my satisfaction. Customer services leave room for improvement but far better than those of some other firms I have had the misfortune to deal with. My experience with SA V+ is very posiive. Would be good if channels changed more quickly but in terms of reliability and picture quality, first class. I feel sorry for those who have problems which are not dealt with quickly. That should not be the case. But to make sweeping generalisations about the majority of customers being disatisfied without evidence to back it up is not acceptable. The long waiting list for V+ in many parts of the country is surely testimony to what people think of it as I suspect that most order it on the recommendation of existing customers.