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21-09-2009, 11:58

1st line agent contacts 2nd line while the customer is on hold, 2nd line confirm an outage or not, 1st line agent advises of the outage or books tech.

21-09-2009, 11:58	#7
xocemp Guest Posts: n/a	Re: Inconstant support 1st line agent contacts 2nd line while the customer is on hold, 2nd line confirm an outage or not, 1st line agent advises of the outage or books tech.