Cable Forum - View Single Post

BenMcr · 21-09-2009, 11:02

But at the same time a frontline agent can't tell a customer 'oh that's probably an outage so I won't bother to book anything in for you'

It still has to raised as a visit if/until it's confirmed

21-09-2009, 11:02	#6
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Inconstant support But at the same time a frontline agent can't tell a customer 'oh that's probably an outage so I won't bother to book anything in for you' It still has to raised as a visit if/until it's confirmed