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Tech_Boy · 21-09-2009, 00:31

It may have been that the outage was not on the internal status pages during your 1st call, as the outages are flagged by engineers being booked, if a lot of engineers have been booked for an area,then the networks dept will take a look & may flag it as an outage.
Before the Merger & the closure of the Swansea (ex NTL) FMET team, If an agent spotted a possible outage, an email could be fired off to the FMET team, and the customer would not need to have an engineer booked unnessecarily.

Unfortunately during the merger, some giant leaps backwards were made by Manglement (yes I meant to spell it that way), and now the customers get a worse overall level of service.

21-09-2009, 00:31	#2
Tech_Boy Inactive Join Date: Mar 2004 Location: Swansea Age: 50 Services: Inhumations, for the right price Posts: 517	Re: Inconstant support It may have been that the outage was not on the internal status pages during your 1st call, as the outages are flagged by engineers being booked, if a lot of engineers have been booked for an area,then the networks dept will take a look & may flag it as an outage. Before the Merger & the closure of the Swansea (ex NTL) FMET team, If an agent spotted a possible outage, an email could be fired off to the FMET team, and the customer would not need to have an engineer booked unnessecarily. Unfortunately during the merger, some giant leaps backwards were made by Manglement (yes I meant to spell it that way), and now the customers get a worse overall level of service.