Quote:
Originally Posted by boroboi
So, i recently sold an item to the tune of £200+ on ebay, fully working, boxed securely and sent by special delivery.
Buyer has had the item since Tuesday and on Saturday decided to e-mail me claiming the item was faulty, it apparently didn't work, although i know it does as i have a screen shot and date showing the item in use.
The buyer has started a dispute with e-bay and escalated it to pay-pal almost immediately, at which point i disputed the claim.
So what happens now? What do you think my chances are of coming out of this with my reputation intact?
I've heard a lot of BS regarding paypal always going in the buyers favour regardless of evidence and what not, so im unsure as to how to proceed.
Indeed the buyer could just smash it with a hammer and send it to me back.
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When I was helping a friend, who sold on ebay, the problem was chargebacks by the banks,
eg: an order was sent by recorded delivery, a few weeks later ebay/paypal said the buyer claimed he never ordered or received any goods even though we had proof that a signature had been obtained at the address.
The result was the bank refunded his money and ebay/paypal simply took the money back from the seller, it never even giot to a dispute. These chargebacks happened quite a few times, so in my opinion the seller is always on a loser either from the banks, ebay or paypal.
On the other hand as a buyer I've only had one duff item which was replaced pronto.