well i have just had a call from roomsnet accounts department and the phone number is a 0094 prefix (just looking now what country this is). Was told that due to problems with the accounts system it would be another 2 weeks before payment refunded. have emailed them on the address
customersupport@roomsnet.com as i recived 2 emails from them on this address in regards to this matter telling them i intend to contact the police if the money is not refunded within the week. lets see what happens