Cable Forum - View Single Post - Virgin Media Equipment has Been Compromised

BenMcr · 15-09-2009, 18:53

I certainly wouldn't go on a 3rd party forum that's not connected to VM in any way to complain about not getting paid for calls as part of my business?!

I also find the dual complaint about VM odd. They would seem to be mutually exclusive

If the calls have been made from the line then the calls are being claimed back incorrectly and then his business would need to take that up with the appropriate regulators

If however the calls haven't been made then the claimback is correct and then the refund of calls to his personal Virgin Media account is the issue which would need to be escalated within VM as per the standard process that customers have to make.

15-09-2009, 18:53	#38
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Virgin Media Equipment has Been Compromised I certainly wouldn't go on a 3rd party forum that's not connected to VM in any way to complain about not getting paid for calls as part of my business?! I also find the dual complaint about VM odd. They would seem to be mutually exclusive If the calls have been made from the line then the calls are being claimed back incorrectly and then his business would need to take that up with the appropriate regulators If however the calls haven't been made then the claimback is correct and then the refund of calls to his personal Virgin Media account is the issue which would need to be escalated within VM as per the standard process that customers have to make.