Quote:
Originally Posted by Adam B
Toto I have raised the issue of calls on my bill with VM and they told me that I have to write in. I mentioned their claims of the equipment being compromised but they say that they would never make such a claim and the claim isnt true. I will post the recordings later.
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Not interested in the recording, as most are speculative given that one agent within a company cannot speak for the organization it represents on things it knows nothing about - or has not been told about.
You also need to remember that this clause option may not be known in part or whole by every VM employee, particularly front line staff.
So, you've written to them by now, and they are looking into these billing charges - good.