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Sharad · 15-09-2009, 13:46

Hi

Apologies if this has been covered elsewhere. My August bill had the following entries (I have XL TV, XL phone, XL Broadband and am out of contract):

Telephone Line Rental 05 September - 04 October £11.00
Talk Unlimited 05 September - 04 October £7.95
X L Triple Saving 05 September - 04 October £-20.95
TV Size: X L 05 September - 04 October £23.00
V+ Box 05 September - 04 October £0.00
Broadband Size: X L 05 September - 04 October £37.00

Can someone advise if I am on the correct rates for XL (I understand that some rates changed from 1st September but my bill is the same as it has been for the past few months).

If I were to change to XXL Broadband, what would this cost me as an existing customer?

If there were a better deal for a new customer (e.g. Netbook buy-out £50 & other offers), what is the minimum gap allowed by Virgin Media for disconnecting/reconnecting as a new customer? I asked Customer Services to consider me for the £50 buy-out which was being offered to new customers, when they declined I said I could disconnect & reconnect but was advised by Customer services that this gap would have to be 6 months??

Thanks!

15-09-2009, 13:46	#159
Sharad Inactive Join Date: Mar 2008 Posts: 2	Re: 50MB Broadband now just £18 per month Hi Apologies if this has been covered elsewhere. My August bill had the following entries (I have XL TV, XL phone, XL Broadband and am out of contract): Telephone Line Rental 05 September - 04 October £11.00 Talk Unlimited 05 September - 04 October £7.95 X L Triple Saving 05 September - 04 October £-20.95 TV Size: X L 05 September - 04 October £23.00 V+ Box 05 September - 04 October £0.00 Broadband Size: X L 05 September - 04 October £37.00 Can someone advise if I am on the correct rates for XL (I understand that some rates changed from 1st September but my bill is the same as it has been for the past few months). If I were to change to XXL Broadband, what would this cost me as an existing customer? If there were a better deal for a new customer (e.g. Netbook buy-out £50 & other offers), what is the minimum gap allowed by Virgin Media for disconnecting/reconnecting as a new customer? I asked Customer Services to consider me for the £50 buy-out which was being offered to new customers, when they declined I said I could disconnect & reconnect but was advised by Customer services that this gap would have to be 6 months?? Thanks!