I think we have some progress.
I have spoken with a VM engineer and suggested the following to assist with 'selling' this service to customers and management:
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mate a thought - you could make a flash page like that and have a link on it 'Click here to talk to Frederick in India where he will tell you that even though your levels are further into the red than the UK economy your antivirus / firewall / router / browser* is at fault' .... *delete as appropriate
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