[locutus1974]

had a phone call this morning from roomsnet(7.45 am) telling me that it was due to a problem with barcleys bank processing payment(i paid in full in july, thats some delay)
and on returning hom i recieved this email.
"Dear Mr Christopher Garvey,

Thank you for your email.

Upon further investigations we have now identified the payments which was sent to our City office of N.Ch Hotel could not be charged due to systems issue by our local agents (Amex cards).

As agreed by our agents we are refunding the full amount of the booking immediately, please allow 7-9 working days for the refunds to appear on your statement.

If you had to pay a higher rate for the booking, please send us the receipts scanned and attached to an email highlighting the extra amount to claim the refund for the difference.

Please accept our apology for any inconvenience caused.
Thank You
Regards
Andrew
RoomsNet Customer Support
www.roomsnet.com"

if you booked with a credit card get in touch with them to get the money back you will have better luck that way