I booked two hotels in Spain in March this year. Money was taken from my account and vouchers supplied for accommodation. I arrived at the first hotel in June and was informed the booking had been cancelled that day because of non-payment. Like everyone else, I was unable to get through to their help-line numbers.Eventually, the following day, I was able to make contact with someone in a foreign call centre, who stated that they had had a problem with their American Express payment system. I eventually received a refund, but was still out of pocket with phone charges etc., and the cost difference in paying for the hotel myself.
Before I travelled to the second hotel on 10 September, I called roomsnet booking line and was assured there would be no problem. Silly me! On arriving at the hotel exactly the same problem! Room cancelled - no payment made. Phone calls to the help line again went unanswered, and an e-mail to
help@roomsnet.com returned as undeliverable. I eventually left a very terse message and this morning received a phone call from Sri Lanka telling me to be patient as they had to refund hundreds of customers in the same position as me! Does anyone know where this company is actually based, who are the directors etc., and whether they can be trusted with our money?