Quote:
Originally Posted by m419
lol I think 3 is the best thing since sliced bread, indian call centres don't bother me, what if you speak to a native indian in a UK call centre? what is the difference?
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*cracks knuckles*
Right, here goes.
In Indian they simple don't understand our 'mobile' culture. They have a particular work ethic that says they serve the company and not the customer - completely the wrong way around. I've got no problem with company policies but with Indian callcentres they simply fail to grasp the way we expect service.
You seem to think our issue is with money going out of the country - no idea where you get that from. They have trouble with regional accents and often with mine - I'm Welsh. People say "all you have to do is speak slowly and clearly" - why should I change the way I speak on the phone just because that company decides to have a callcentre in a different country?
I spent a miserable 12 months with 3 and each time I called the agent just sounded so fake. You could tell what they were saying was being spoken from a script which looked good on paper but did not translate when used in the spoken word. For example one guy offered to put me on a different tariff, his words were "On this new plan you will enjoy calls from 5p per minute". That's just one example but "you will
enjoy calls..."? I might rabbit on about all kinds of rubbish at times but I'm pretty sure I've never said (or heard someone else say) that I would "enjoy" calls at a certain rate.
But no it's not just 3 - it's any company using Indian callcentres. There is a complete breakdown in cultural understanding on their part. I've been called "Mr Russ" by them loads of times in the past - that might be the way they address people in Indian but they are serving US - in the UK.
I'm not going to waste any more of my time going on about Indian callcentres as a) it's off topic and b) I've mentioned it loads of times on here but if a merger between 3 and any of the other networks brings their CS to the UK then I'll be all for it.