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m419 · 13-09-2009, 21:12

lol I think 3 is the best thing since sliced bread, indian call centres don't bother me, what if you speak to a native indian in a UK call centre? what is the difference?

They deal with my enquiry effectively, job done, T-Mobile uses call centres in the phillipines,Orange has indian call centres,some 118 services have foreign call centres,118000 orange has a call centre in Dublin,Vonage call centre is in the americas,British Gas has indian call centres,Virgin Media have indian Call centres,Virgin Mobile have south african call centres,Sky are using indian call centres,Abbey National use indian call centres and you know what I think the halifax have a call centre in poland because several times, I've reached an eastern european voice oh and not forgetting Barclays who also use Indian call centres.

Not fogetting but:

Orange
O2
T-Mobile
3
Sky
Npower
EDF
Scottish power
Eon
Santander Abbey
Asda
Primark
Nokia
Sony Erricson
Samsung
Siemens
Procter and Gamble
Kraft
Lidl
Coca-cola enterprises
Pepsico
Danone
Nestle

are all foreign owned, and all profit goes to shareholders in there countries.

Oh not forgetting to mention, most of your clothing,electronics and virtually anything thats manufacturered will come from an Asian country.

So all this tripe about foreign call centres is silly because virtually everything that you use or buy comes from abroad. Yet people don't seem to complain about that.

The use of indian call centres saves companies money and means they can spend the money on more important services.

Virgin Media for example made redundant a lot of employees between 2006 and 2009, the main reason for that was because they cost too much money and the money would go to something better like building 50MB broadband and expanding HD TV services for its customers. Its sad that they had been made redundant but what is the point of having all those call centre staff? When NTL and Telewest merged as it became one company, there was no need to have so many employees to answer phone calls. Why have two technical support centres when you can have just one. Therefore redundancies happened. Virgin Media then decided more money had to be made and generate more revenue to fund future services and projects, they then expanded the use of foreign call centres to save money.

Its either indian call centres or bigger bills, what would you like?

And to be honest after my experience of Orange's UK call centres, I wouldn't care less if all UK companies converted to foreign call centres, Orange call centre staff over in the UK are rude,slow and there lack of knowledge was beyond belief.

So yeah i judge a good service provider on terms of:

Good network coverage- T-Mobile and Orange are crap at this one. 2G and 3G

Easy to understand bills- T-Mobile,O2 and Orange fail on this as well

Good range of tariffs- No wonder Vodafone is slipping away,there tariffs have gone downhill

And why T-Mobile is having difficulty in the UK:

Poor Network coverage 2G and 3G
Expensive and confusing tariffs such as Flext
Limited options and services on Pay As You Go
Offer Virgin Mobile limited services to at expensive rates.

Virgin Mobile is the largest MVNO on the T-Mobile network, T-Mobile offers a lot less bandwith for mobile broadband services in comparison to T-Mobile Direct customers, so a lack of customer interest in Virgin Mobile also effects T-Mobile's revenues.

13-09-2009, 21:12	#7
m419 Inactive Join Date: Jul 2005 Location: London Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly Posts: 1,512	Re: More mergers.... lol I think 3 is the best thing since sliced bread, indian call centres don't bother me, what if you speak to a native indian in a UK call centre? what is the difference? They deal with my enquiry effectively, job done, T-Mobile uses call centres in the phillipines,Orange has indian call centres,some 118 services have foreign call centres,118000 orange has a call centre in Dublin,Vonage call centre is in the americas,British Gas has indian call centres,Virgin Media have indian Call centres,Virgin Mobile have south african call centres,Sky are using indian call centres,Abbey National use indian call centres and you know what I think the halifax have a call centre in poland because several times, I've reached an eastern european voice oh and not forgetting Barclays who also use Indian call centres. Not fogetting but: Orange O2 T-Mobile 3 Sky Npower EDF Scottish power Eon Santander Abbey Asda Primark Nokia Sony Erricson Samsung Siemens Procter and Gamble Kraft Lidl Coca-cola enterprises Pepsico Danone Nestle are all foreign owned, and all profit goes to shareholders in there countries. Oh not forgetting to mention, most of your clothing,electronics and virtually anything thats manufacturered will come from an Asian country. So all this tripe about foreign call centres is silly because virtually everything that you use or buy comes from abroad. Yet people don't seem to complain about that. The use of indian call centres saves companies money and means they can spend the money on more important services. Virgin Media for example made redundant a lot of employees between 2006 and 2009, the main reason for that was because they cost too much money and the money would go to something better like building 50MB broadband and expanding HD TV services for its customers. Its sad that they had been made redundant but what is the point of having all those call centre staff? When NTL and Telewest merged as it became one company, there was no need to have so many employees to answer phone calls. Why have two technical support centres when you can have just one. Therefore redundancies happened. Virgin Media then decided more money had to be made and generate more revenue to fund future services and projects, they then expanded the use of foreign call centres to save money. Its either indian call centres or bigger bills, what would you like? And to be honest after my experience of Orange's UK call centres, I wouldn't care less if all UK companies converted to foreign call centres, Orange call centre staff over in the UK are rude,slow and there lack of knowledge was beyond belief. So yeah i judge a good service provider on terms of: Good network coverage- T-Mobile and Orange are crap at this one. 2G and 3G Easy to understand bills- T-Mobile,O2 and Orange fail on this as well Good range of tariffs- No wonder Vodafone is slipping away,there tariffs have gone downhill And why T-Mobile is having difficulty in the UK: Poor Network coverage 2G and 3G Expensive and confusing tariffs such as Flext Limited options and services on Pay As You Go Offer Virgin Mobile limited services to at expensive rates. Virgin Mobile is the largest MVNO on the T-Mobile network, T-Mobile offers a lot less bandwith for mobile broadband services in comparison to T-Mobile Direct customers, so a lack of customer interest in Virgin Mobile also effects T-Mobile's revenues.