I'm currently using an NTL dial-up service and attempted to install NTL broadband on the morning of 24th Nov 2004.
Intially I tried used the broadband installer CD but after the account info was entered a message came up saying an "internal error" had occurred.I had to exit the install process.
I phoned NTL technical assistance who suggested using their web-page
https://autoreg.autoregister.net to try to complete the installaton.
This web-page could only be displayed via the dial-up service (i.e. not via broadband).When entering the broadband registration details a page with the following text appeared:
xxxxxxxxxxxxxxxxxx
Unable to identify a cable modem attached to your computer. This may be because:
You are not connected to the internet using your cable modem
You are using a proxy server to connect to this site. If this is the case, please disable the proxy server and retry. For
more information on how to disable your proxy server, please contact customer support on 0845 650 0121. If you are sure that
you are using a cable modem, please reboot your computer and cable modem and try again. If you need further help, please
contact our customer support (0845 650 0121).
xxxxxxxxxxxxxxxxxxx
Looking at NTL's server status page,there seems to be an ongoing nationwide broadband registration issue.Might that account for the above message?
However,shouldn't I be able to at least display the NTL registration web-page at the moment using the broadband connection,even if I can't register successfully?
Am using Windows XP.
Thanks for any help/advice etc.
Mike T