Quote:
Originally Posted by saeedk786
Just spoke to customer service
spoke to a really nice person from the UK
was told that only today is FREE INSTALLATION
oh yeah and he said my contract wont be renewed
Install date = 15 Oct
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He may have been nice but he was also dim, nice but dim Tim. XXL carries a new 12 month contract. I had certain dispensations given to me with my XXL install due to issues with XL and having formerly been a reasonably high level member of technical staff who had demonstrable issues which would be resolved through the migration to XXL, having the 12 month contract waived was
not one of them, that was non-negotiable.
I seriously and strongly recommend you get back in touch with Virgin and try and ascertain this guy's grasp on reality. I seriously doubt both that there's a free one day only free installation service and that there's no contract on this.
Honestly get back in touch, I think you've gotten through to a really nice guy with no problems about telling you what you want to hear, which sadly won't reflect what's going to be on your next bill as he's just promised you a lot of things that he can't deliver.
FACT: XXL costs 50GBP to be provisioned, 30GBP installation charge, 20GBP activation charge, this charge
cannot be waived only made up by account credits which the average customer service bod on the phone cannot do.
FACT: XXL has a 12 month contract. This is neither variable nor negotiable. Taking the XXL service entails a new 12 month contract on the XXL service. This is to cover the cost to Virgin of the modem, router and dongle. This cannot be waived by a customer service bod on the phone.