Quote:
Originally Posted by damien c
i dealt with stuff like that on a daily basis while i was there and once was even a guy's tv had 4 dead pixels, but they only died after the warranty had ran out and expected comet to fix it for free, he got trading standards involved and they said that he had to speak to the manufacturer as the store will not cover after 12 months.
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Probably doesn't apply in this particular case, as there are "acceptable" limits for dead pixels, but, in general...
A 12 month Manufacturer's Warranty is in addition to statutory consumer rights.
Under the Sale of Goods Act 1979 (as amended), a consumer's contract is with the retailer, and it is the retailer who is obliged to ensure that goods "conform to contract" and are "fit for purpose" etc. A consumer has up to six years (depending on what the item is) to claim against the retailer for repair/replacement of faulty goods. For the first 6 months after purchase, it is up to the retailer to prove that the goods are not faulty. After 6 months, it is up to the consumer to prove that the goods are faulty.
http://www.berr.gov.uk/whatwedo/cons...page38311.html
EU consumer law also gives people a 2 year guarantee with the retailer:
http://ec.europa.eu/youreurope/nav/e...n.html#11424_4