Quote:
Originally Posted by Stuart C
It doesn't excuse Virgin, but they are far from the only organisation to do this.
In my own experience, Thames Water still carried on sending water bills addressed to by dad four years after he died. It only took four recorded delivery letters and multiple phone calls to get the name corrected.
The Inland Revenue went one better. They did update their records to reflect the fact he was dead. Unfortunately, they added "(deceased)" to his surname, so we received letters addressed to his name, but with "(deceased)" after it.
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I read once of a council that did this, and started sending council tax warning letters that started "Dear Mrs Deceased".
What makes it so abhorrent is not that they do it - mistakes happen - but that they stubbornly refuse to do anything about it when repeatedly told. Heartless, evil bureaucratic pigs.