Quote:
Originally Posted by SMG
I thought it was very funny, & put the message out quite clearly. VM got it wrong, no excuses, it didnt even try to put things right, either by apologising, or even changing the name on the billing address. VM billed dead people, & continued despite being informed. Case proved.
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It doesn't excuse Virgin, but they are far from the only organisation to do this.
In my own experience, Thames Water still carried on sending water bills addressed to my dad four years after he died. It only took four recorded delivery letters and multiple phone calls to get the name corrected.
The Inland Revenue went one better. They did update their records to reflect the fact he was dead. Unfortunately, they added "(deceased)" to his surname, so we received letters addressed to his name, but with "(deceased)" after it.