Personally, I've never had any major issues with comtel/NTL/Virgin, but I've just seen Watchdog on the Beeb, and, to be perfectly honest, I thought it was very funny. (All going on the back of that guy who had his guitar broken by United Airlines of course, but funny none the less).
If this isn't in the right place, then please move, but the linky is here :-
Virgin bills dead people