[scoobi]

Hi, I booked my hotel in Spain through roomsnet in March, and when I arrived at my hotel in July with my 2 young grandchildren and sick husband at 10pm we were informed that roomsnet hadnt paid for our hotel room, and there was no vacances. We were quite lucky as we hve stayed at the same hotel several times and the reception remembered us, they told us we could stay in one of there emergency rooms and we could sort rooms net out the following morning, at which time we rang roomsnet, and we were told to pay the hotel and they would refund the money after our holiday of which was for two weeks. We told them that we could not afford to pay this out, so we were told that we would have to find somewhere else.
After several phonecalls back home to family we got the money together to pay for our stay.
Our hotel told us that it was the policy of roomsnet and other letting agencies to get the holiday money of the clients, but not pay for the hotel till the week you are due to arrive.
When we got home we must have been one of the lucky ones because within the 1st week back roomsnet had repaid our money, but that didn't compansate for all the stress and worry that their company caused for our much needed holiday.
Have you tried ringing this no. 207 402 8192 good luck anyway