Cable Forum - View Single Post - Is it possible to get an authoritative answer from VM about caller display?

Theodoric · 08-09-2009, 14:57

Customer Services are there to deal with existing products, not to speculate on future services. So if you want something they can say 'yes' or 'no' and that's it. It's the same with any other company.

Unless VM have removed it, CLI is an existing product, not a future one. Asking when it might become available in my area is a perfectly reasonable request and deserves an answer from VM. And I'm not asking for customer services to speculate, I am asking for VM to be honest and above board and say whether or not CLI is likely to become available in the future - if they do not have a fair idea about this then management is not doing its job properly.

As for saying that it is the same with any other company, that is simply ridiculous. If after going into a shop and being told that a particular item is not in stock and then, when I asked when it would be in stock, being told that they refuse to answer that question, which is exactly what VM are doing, I would never deal with them again. Unfortunately, because I'm quite happy with their cable broadband, it means that walking away from VM is rather more difficult.

08-09-2009, 14:57	#3
Theodoric Inactive Join Date: Jun 2003 Location: London Posts: 2,974	Re: Is it possible to get an authoritative answer from VM about caller display? Customer Services are there to deal with existing products, not to speculate on future services. So if you want something they can say 'yes' or 'no' and that's it. It's the same with any other company. Unless VM have removed it, CLI is an existing product, not a future one. Asking when it might become available in my area is a perfectly reasonable request and deserves an answer from VM. And I'm not asking for customer services to speculate, I am asking for VM to be honest and above board and say whether or not CLI is likely to become available in the future - if they do not have a fair idea about this then management is not doing its job properly. As for saying that it is the same with any other company, that is simply ridiculous. If after going into a shop and being told that a particular item is not in stock and then, when I asked when it would be in stock, being told that they refuse to answer that question, which is exactly what VM are doing, I would never deal with them again. Unfortunately, because I'm quite happy with their cable broadband, it means that walking away from VM is rather more difficult.