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Secondly, as a result over the years of speaking to ntl and VM customer services, it is quite clear that VM have a deliberate policy of not allowing their customer services staff to provide any information, beyond current availability, about caller display, which I must say shows a pretty disgraceful attitude of VM to their customers. If VM do not intend to provide customer display in any particular area why are they afraid to say so?
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They have said so, and it's 'No'. Seems clear enough to me
Customer Services are there to deal with existing products, not to speculate on future services. So if you want something they can say 'yes' or 'no' and that's it. It's the same with any other company.
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So, the question is, as customer services are not allowed to discuss the issue, is there any specific department in VM that I could write to and ask for an authoritative statement on whether I am ever likely, with any available timescale, to have caller display in my area and if not, why not?
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I would say personally, if you can't get Caller Display now, you are not going to get Caller Display.
As to why, I would expect the cost of upgrading the hardware to support it in those areas that don't have it is more than the money Virgin would get back from doing so.
If Virgin decide to replace their phone network at some point in the future it may well change, but until then it's 'No'